FAQ

To upload a file to the Aristeem service for further work:

1. Go to the A-storage section.
2. Click the Upload button.
3. Select the desired FAM file.
4. Wait for the upload to complete.

To download files that have already been saved or edited, you can also use this section. Simply select the desired file and click the Download button.

To open a previously uploaded file from A-Storage, use the program’s navigation and open it in the standard way. Your files are located on drive V, named A-Storage.

To save your work, make sure to use drive V (A-Storage).

Warning: If you save your file anywhere else, it will be deleted after the session ends. That’s why it is crucial to save your files only on drive V (A-Storage).

If you've launched the program and the interface appears too small on your device, or if you simply wish to adjust the display scale, follow these easy steps:

1. Click the Navigation Button
   Locate and click the round navigation button with the letter "A" on it.
2. Select the Scaling Menu Option
   In the menu that appears, select the "Scaling" option.
3. Choose Your Preferred Scale
   Pick a scale between 100% and 200%, depending on your preference.
4. Close the Menu
   After selecting the scale, click the "X" in the upper right corner to close the menu.

Once completed, the display scale of the program will be updated across all devices. This allows you to tailor the visual appearance for a more comfortable user experience.

To copy and paste text or an element in our service, follow these steps:

1. Select the text or element you want to copy.
2. Click the Magic Orb button.
3. In the menu that appears, choose Copy to clipboard.

To paste the copied content, open the menu again using the Magic Orb and select Paste from clipboard.

Note: You can paste both content copied within the program and data copied from the device you're working on.

To switch the keyboard layout, follow these steps:

1. Click the Magic Orb button. 
2. In the menu that appears, select the Keyboard submenu. 
3. Choose the keyboard layout you need. 
4. Close the menu. 

Note: Below the Magic Orb button, a shortened name of the currently active keyboard layout will be displayed.

If you want to enhance the security of your account, we highly recommend enabling two-factor authentication (2FA). This extra layer of protection keeps your account safe even if your password is compromised.

1. Go to Your Account Settings
   Open your account menu and navigate to the security or login section.
2. Select “Two-Factor Authentication”
   Click on the option labeled “Two-Factor Authentication” or similar.
3. Download or Save Backup Codes / Recovery Phrases
   These are essential in case you lose access to your authenticator app. Save them securely.
4. Scan the QR Code Using an Authenticator App
   Use an app like Google Authenticator, Authy, or another to scan the QR code provided.
5. Enter the Generated Code and Click “Continue”
   Input the code shown in your authenticator app and proceed.
6. All Set!
   Two-factor authentication is now enabled. A confirmation email will be sent to you notifying that 2FA has been successfully activated.

This security measure greatly reduces the risk of unauthorized access to your account.

If you’ve decided that you no longer want to use the additional security of two-factor authentication (2FA) when logging in, you can easily disable it by following these steps:

1. Log in to Your Aristeem Account
   Visit the Aristeem website and sign in to your account.
2. Go to the “My Account” Section
   Navigate to your personal account settings.
3. Select “Two-Factor Authentication”
   Find and click on the option related to two-factor authentication in the security settings.
4. Click “Disable Two-Factor Authentication”
   In the menu that appears, click the button to turn off 2FA.
5. Done!
   Two-factor authentication will be deactivated. You will receive an email notification confirming that this action was completed.

Keep in mind: Disabling 2FA reduces the security of your account. Only do this if absolutely necessary.

Before you start working or purchase a subscription, you can check the quality of your internet connection. This will help you determine whether your connection meets the technical requirements for smooth and stable use of the Aristeem service.

1. Log in to Your Aristeem Account
   Sign in to your personal account on the Aristeem platform.
2. Click the Speedometer Icon
   You’ll find this icon in the upper right corner of the interface. It opens the connection test feature.
3. Start the Connection Test
   In the menu that appears, click the “GO” button to begin the test. The system will measure your connection to the nearest data center.
4. Review the Results
   After a few seconds, you’ll see the test results. Based on these, you can decide whether your connection is suitable for working with Aristeem.

We strongly recommend checking your internet connection before purchasing a subscription, as stable connectivity directly impacts the quality of service we can provide.

To make using our service more convenient, you can add frequently used apps to "My Programs." This saves you time by avoiding the need to search through over 300 available apps and makes it easier to launch a second app during your session.

There are two ways to add an app to "My Programs":

1. From the app library:
   On the app card, click the "+" icon. After doing so, a checkmark will appear instead of the plus, and the app will be added to the "My Programs" tab.
2. From the app details page:
   When viewing the full description of an app, you’ll see a "My Programs" button next to the Launch button. Click it to add the app to your favorites.

Adding apps to "My Programs" helps you find them faster and makes it easier to open multiple apps within the same session.

Sometimes you may need to work with several programs at once — and that’s absolutely possible in Aristeem.

The most convenient way is to add the necessary programs in advance to your "My Programs" list.

Here’s how to launch additional programs from "My Programs":

1. Click the "A" button to open the service’s navigation menu.
2. In the menu that appears, click "+ Launch programs."
3. A list will appear showing only the apps you've added to "My Programs." Select the one you want to open.
4. The selected program will begin loading, and its interface will soon appear on your screen.

To switch between already open programs, open the menu again and choose the desired program from the list of running apps, then click on it.

If you’re already running your session and need to grab a file from cloud storage to work on it, just follow these easy steps: 

1. Exit Full-Screen Mode
   Click the “A” button, then click the “Full screen” button to leave full-screen mode.
2. Minimize the Program Window
   Click the icon (–) to shrink the program window.
3. Open Your Browser
   Launch Google Chrome (or any other browser).
4. Sign In to Your Account
   Enter your credentials to log into your account.
5. Access Your Cloud Storage
   Navigate to Google Drive (or your preferred storage), find your file, and download it to your local drive.
6. Return to the Program
   Click the “A” button again and reopen the program you were using.
7. Open the Downloaded File
   In the program, go to “File” → locate the downloaded file, select it, and click “Open”.

Once completed, your file will load in the program, and you can start working right away.